I. Provide a high-quality collection of materials.
a. Strengthen and enhance adult collections.
i. Investigate non-print materials and databases for inclusion in the
ii. Conduct patron surveys about preference of print vs. non-print
iii. Explore funding options to purchase non-print materials.
iv. Diversify the types of books included in popular fiction collection.
v. Promote awareness of materials available through resource sharing
with other libraries.
vi. Weed all adult collections annually.
b. Strengthen the children’s collection.
i. Expand availability of non-print materials available for children.
ii. Explore funding options to purchase non-print materials.
iii. Troubleshoot space concerns in children’s area so that all materials
are easily accessible.
iv. Weed children’s collection annually.
c. Expand Young Adult collection.
i. Continue to provide a defined space for the Young Adult collection.
ii. Add materials in both print and non-print formats specific to young
iii. Explore funding options for young adult related materials.
II. Provide excellent customer service.
a. Improve procedures for circulation functions.
i. Become a mini-net member of C/W Mars.
ii. Fully automate all circulation and cataloging functions.
iii. Provide ongoing training to staff and volunteers.
iv. Develop a regular volunteer schedule to assist with shelving and
b. Maintain a staff that is knowledgeable, friendly, and efficient.
i. Investigate need for increased staffing and develop three-year plan to
meet staffing needs.
ii. Provide opportunities for staff to attend trainings, conferences, and
iii. Provide access to library periodicals for staff.
iv. Conduct annual performance appraisals for all library staff.
v. Review and update job descriptions bi-annually.
vi. Evaluate procedures and tasks on an ongoing basis to identify
c. Improve access to library services.
i. Continue to provide library services at hours that are convenient to
ii. Improve access to online services through the use of databases, the
library’s web site, and social media.
iii. Provide a wide variety of programs that appeal to a variety of
residents, including non-library users.
iv. Continue working on renovation efforts to improve accessibility.
v. Provide library services to patrons during temporary library closings
due to renovation efforts.
III. Increase awareness of the library and its services in the community.
a. Heighten public awareness of library services and programs through
i. Increase presence on social media web sites.
ii. Provide a web site that is easy to navigate, informative, and
iii. Provide consistent and accurate information to local media outlets.
iv. Produce a library newsletter twice a year.
v. Produce a library brand that is easily recognizable.
vi. Increase word-of-mouth marketing from front line staff to patrons.
b. Make library users out of non-users.
i. Survey residents on reasons they do/do not use the library’s services.
ii. Vary program topics to generate new interest in the library.
iii. Investigate non-traditional library services.
c. Increase outreach efforts to expand services outside of the library walls.
i. Maintain relationships with existing partners for programs and
ii. Actively seek new opportunities for partnerships.
iii. Increase presence at non-library sponsored events.
IV. Provide an attractive, welcoming, and safe place for library patrons.
a. Complete library renovation plan.
i. Develop timelines for various phases.
ii. Seek funding from various sources for each phase.
iii. Actively seek town support for renovation projects.
b. Keep library neat and free of hazards.
i. Ensure public areas are free of physical clutter.
ii. Perform regular checks for broken or damaged equipment.
iii. Maintain organized and safe staff areas.
c. Maintain attractive and comfortable spaces.
i. Ensure public spaces are free of visual clutter.
ii. Develop a schedule for interior cosmetic repairs and upgrades.
iii. Seek alternative sources of funding for cosmetic designs.
iv. Maintain historic integrity of interior designs and upgrades as
v. Evaluate furniture for usefulness and historical appropriateness.
Develop schedule for replacement of furniture as needed.
d. Provide a comfortable and safe atmosphere for all patrons and staff.
i. Maintain updated emergency manuals.
ii. Provide staff with annual safety training.
iii. Maintain and post for patrons policies on acceptable library behavior.
V. Increase library usage.
a. Increase circulation of materials.
i. Maintain a collection development policy geared towards a diverse
and popular collection.
ii. Subscribe to periodicals containing reviews of new materials.
iii. Increase awareness of existing collections.
iv. Explore options for new collections.
v. Annually review circulation data to determine most popular formats
and adjust budgets to reflect trends.
b. Increase use of the library as a facility.
i. Increase variety of program topics, times, and days to appeal to a
wider range of patrons.
ii. Explore possibilities of offering the library as a small meeting space.
iii. Explore feasibility of offering services outside of traditional library
VI. Integrate services with technology.
a. Provide access to technology.
i. Annually evaluate usage of in-house laptops and wireless internet.
ii. Develop plan for adding charging stations or outlets.
iii. Develop schedule for technology replacement and upgrades
iv. Provide training and public programs on computers, applications,
web sites, and new devices.
b. Utilize technological advancements to better user experience.
i. Provide training to staff on new devices, software upgrades, and applications.
ii. Provide an automated system that enhances patron’s interactions with the library.
iii. Provide materials in formats that are accessible as well as preferable.
c. Identify innovative opportunities.
i. Evaluate and incorporate leading edge technologies as appropriate.
ii. Encourage new ideas and solutions from staff and patrons.